Returns and Exchanges

Thank you for shopping with Spryer. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, we are here to help.

Returns

You may return any item purchased from Spryer within 30 days from the date of purchase for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We expect every item in the Spryer Crate to be returned, apart from the Spryer Planner. 

To initiate a return, please contact us at tirth@spryercrates.com to obtain a return authorization. Once you have received your return authorization, please mail your item to:

Spryer

40 Summit Ave, Unit #112

London, Ontario, N6H 4S3

Please include your return authorization number in your return package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you would like to exchange your item

We will provide you with a return authorization and you can then place a new order for the desired item.

Exceptions

Some items may not be eligible for return or exchange, such as personalized or customized items, gift cards, or sale items. Please refer to the product description or contact us for further information.

Contact Us

If you have any questions or concerns about our Returns and Exchanges Policy, please contact us at support@spryer.com.

This Returns and Exchanges Policy is subject to change without notice. Please check back frequently for any updates.